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Customer Service Representative
Job Description
Job Title: Customer Service Representative
Job Description:
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be passionate about providing excellent customer service and will play a crucial role in maintaining and enhancing customer satisfaction. As a Customer Service Representative, you will be the primary point of contact for our clients, addressing their inquiries, resolving issues, and ensuring they receive outstanding service.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order status, pricing, and availability.
- Field any calls that come to the office that include customer service-related issues, quoting, entering orders, etc.
- Process orders, returns, and exchanges accurately and efficiently.
- Quoting and responding within a timely manner in accordance with the current policy.
- Resolve customer complaints and issues, ensuring a positive resolution and customer satisfaction.
- Collaborate with internal departments to ensure smooth order processing and delivery.
- Maintain detailed and accurate records of customer interactions and transactions.
- Assist with collections for past dues.
- Create sales orders and double-check for accuracy.
- Obtain any customer-related information such as a ship to address, PO, phone numbers, etc.
- Provide customers with specifications and dimensions of attachments when requested.
- Logistically coordinate any shipments requiring a third-party carrier (Bid Out).
- Provide feedback to management on recurring issues and customer concerns.
- Continuously strive to improve customer service processes and overall customer experience.
Requirements:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in customer service, preferably in a manufacturing or industrial setting.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think critically.
- Proficiency in Microsoft Office Suite and customer service software (e.g., CRM systems).
- Strong organizational skills and attention to detail.
- Ability to handle a high volume of inquiries and manage multiple tasks simultaneously.
Primero Staffing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds to apply.
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