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Primero Staffing
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Workforce Manager
Job Description
Job Title: Workforce Manager, Light Industrial
Department: Client Delivery
Location: Virginia Beach, VA
Shift: Regular
Reports to: Head of Client Delivery
Classification: Exempt, Full-Time
Job Description
The Workforce Manager, Light Industrial, leads the Client Experience and Delivery of Services to an assigned group of clients within the Hampton Roads region serving as the Internal Voice of the Customer, the Workforce Manager acts as the driving force to ensure the client’s business needs are met in alignment with defined service level expectations. This is done through direct oversight, strong employee retention, onsite training and performance management for the Primero onsite client team. In this role, the Area Manager is the ambassador of Primero’s workforce culture, ensuring we drive strong client relationships that ultimately lead to retention and long-term growth within the assigned client account.
Primary Responsibilities:
The Workforce Manager will have the following primary responsibilities:
- Manage and oversee a large service team across multiple client locations within an assigned region.
- Stress workers safety through regular refresher group and individual continuous improvement training.
- Ensure strict adherence to business and safety processes within each facility to ensure outcomes are consistent with preassigned service levels and client audit requirements.
- Support active recruiting, hiring and new employee onboarding across all client facilities.
- Drive employee engagement, experience and retention to ensure continuity of staffing.
- Regularly audit team performance by facility to ensure quality, productivity and safety standards are maintained.
- Make continuous improvement recommendations as needed to ensure we are always raising the bar in regards to client satisfaction.
- Build strong internal and client relationships to ensure continued alignment between Primero and our clients.
- Partner with the sales team to support new client acquisition.
- Identify opportunities to upsell services and pricing management opportunities, while leading the internal strategy on how to best position with the client.
- Workforce report generation and analysis to ensure adequate daily utilization for specified service level requirements
- Daily/weekly employee timekeeping reporting to ensure accurate client invoice and worker payment.
Knowledge and Experience Requirements:
- Strong verbal and written communication skills - ability to speak and write in both English & Spanish preferred.
- Strong track record of tactical hands on management of a large staff, preferably spread across multiple facilities.
- Experience recruiting, hiring and onboarding for a large team of full time hourly associates.
- Proven ability to collaborate with others at all levels within the organization.
- A minimum of 3 years management experience, specifically working in the industrial services industry and/or working as a customer operations manager with direct management of client assigned operational staff is preferred.
- Driven and self motivated with a high level of detail orientation
- Comfortable working with Google Apps and MS Office Suite of products
- Experience working in a fast-paced, high deliverable environment
- Reliable transportation is a must as 75% of time will be in the field interacting with the team - all local travel.
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